I’ll say it: Domino’s Pizza might be the best pizza-making operation in America. Would that create a better customer experience? Imagine if your app alerted them to the status change in their repair. Of course, when your customer shows up three hours later only to discover your team is waiting on a hard-to-find part coming from two towns away, they believe they were lied to. They genuinely believed this (given the information they had at that time). When your advisor told the customer their vehicle would be ready “in a few hours,” they weren’t lying.
“of the status” – The easiest way to provide a great customer experience every time is to deliver on your promises.Of course, if you had a way to keep customers informed about their repairs via an app, who’d be calling your service team anyway? (Prior to the invention of the Tracker, I’m pretty sure Domino’s Pizza locations were bombarded with those “Where’s my order?” phone calls.) “keeps you informed” – If you employ a service BDC, then you’ve probably come to the realization that the average service advisor won’t answer the phone or call back your customers.Imagine if your service customers could look at your service app and feel confident their vehicle was in the right hands. The Domino’s Pizza Tracker provides (at least from the customer’s viewpoint) to-the-minute accuracy about each step in the pizza-making-and-delivering process. “it accurately” – There’s no guessing, wondering or hoping someone is working on your order.Let me dissect that last sentence in terms of the customer experience with the average dealer’s service department:
0 kommentar(er)
